Export Services

Privacy Policy:
At Shandong Luoao Machinery Co., Ltd., we value your privacy and are committed to protecting your personal information.Information We CollectWe may collect your name, email address, phone number, company information, and other details when you contact us or submit inquiries through our website.How We Use Your InformationYour information is used to:Respond to your inquiriesProvide quotations and product informationImprove our products and servicesCommunicate order and shipping updatesInformation ProtectionWe take appropriate security measures to protect your personal data from unauthorized access or disclosure.Third-Party SharingWe do not sell or share your personal information with third parties except when necessary for business operations or legal requirements.Contact UsIf you have any questions regarding this Privacy Policy, please contact us through our website or email.
Return & Refund Policy:
Customer satisfaction is very important to us.ReturnsIf you receive damaged or incorrect products, please contact us within 7 days after receiving the goods.RefundsRefunds or replacements will be arranged after confirmation of the issue.Non-Returnable ItemsCustomized products and special orders may not be eligible for return unless there is a manufacturing defect.Contact SupportFor return requests, please contact our sales team with product photos and order details.
Shipping Information:
We support worldwide export and provide professional shipping solutions for customers.Shipping MethodsProducts can be shipped by sea, land, or container transportation according to customer requirements.Delivery TimeProduction and delivery times vary depending on product type and order quantity.Export ServiceWe provide complete export services including packing, loading, customs documents, and international logistics support.TrackingCustomers will receive shipping updates and related documents after dispatch.